Hours, Deliveries, Policies, And Fees
Hours and Delivery Fees
Regular Hours: Monday – Friday 8am to 5pm.
Before or After Hours: Available by Phone 24/7 at (650) 308 – 6177
Delivery Fees: Regular hours delivery $30
After hours or weekend delivery, or deliveries with a toll $50
Order Minimum: 15 People
Delivery Window: We request a 30 minute delivery window for regular deliveries. Please coordinate logistics with your sales representative for appropriate delivery window for special deliveries.
Production Fee: 20% event production fee (Fee covers expenses not contemplated in regular deliveries such as ice, drink tubs, rentals set up and breakdown, etc.)
Ordering: Last minute orders are always welcome, however, we prefer a 24 hour notice whenever possible for next day delivery.
Regular orders cancellations: Any cancellations less than 24 hours prior to the event will be billed in full. 24 to 48 hours cancellations will be billed half of the full cost of your order. 48 – 72 hours cancellations will be billed only the cost incurred due to your cancellation. All charges are to cover any prep or food cost.
Private Events (Large corporate parties, weddings) Please see private event agreement.
Payments and Deposits
MA Catering accepts most credit cards and checks. We reserve the right to assess a late fee for any late payments. All private events require a down payment (See our private event agreement). All orders are plus tax and delivery fees.
Damage, Loss, or Replacement Policy
Customer will be notified if there are any loss, damage, or theft to our catering equipment during the possession of the equipment. Please note that customer will be notified before settling final invoice.